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Policy scope
What the Spinago privacy policy explains
This overview summarises the available information about Spinago’s privacy and data protection practices. It does not replace the current policy, KYC information or terms on the site. Check those documents for details that are not published in the brand information available here.
Updated: 14 October 2026.
Data handled
Information that may be requested
| Service activity | Information involved | What is published |
|---|---|---|
| Account verification | Identity, age and address details may be requested for checks. | Verification is required before withdrawal processing. Further documents or a phone call may be requested. |
| Financial checks | Source-of-funds or source-of-wealth documents may be requested. | The available information does not describe how these records are stored or retained. |
| Payments and withdrawals | Information needed to process a withdrawal may be relevant. | Specific data fields and handling practices are not published in the available information. |
| Website use | The available information does not list browsing data or account activity records. | Check Spinago’s current privacy policy for details about website data collection. |
| Support requests | 24/7 support stated | 24/7 support stated |
The available information does not provide a complete list of data collected, cookies used, storage locations, security measures or retention periods. Check Spinago’s current policy for these details.
Use of information
Why information may be needed
- To carry out identity, age and address checks.
- To support KYC and anti-money-laundering checks.
- To assess withdrawal requests and complete required verification.
- To request further information when checks require it.
The available brand information does not describe all data uses, sharing arrangements or retention rules. Refer to the current policy for the full account.
Cookies and storage
Cookie and browser storage details
The available information does not specify Spinago’s cookie practices, browser storage use or storage locations. Check the current privacy and cookie information on the site rather than assuming how these technologies are used.
The browser may keep its own history, cache or downloaded files. These are controlled by your browser settings. Read the Cookie Policy and privacy policy on Spinago.
Storage
Storage and retention
The available information does not identify where personal information is stored or explain the systems used to hold it. Consult Spinago’s current policy for details.
A fixed retention period, security standards and access controls are not stated in the information available here. Check the current policy for the latest details.
Sharing
Sharing and service providers
The available information does not provide a complete account of third parties that may receive personal information. Review Spinago’s current policy for its data-tbsq6t details.
Spinago identifies Novatrix SRL, registered in Costa Rica under company number 3-102-893958, as its operator. Its stated licence is from the Tobique Gaming Commission, No. 0000002. These details identify the operator and licence, but do not explain all data-tbsq6t practices.
Data protection
Spinago data protection
Take care with sensitive information
Verification may require identity, age or address documents, and source-of-funds or source-of-wealth records may also be requested. Follow the current instructions on Spinago and check how to submit documents securely.
- Send documents only through the stated verification process.
- Check the current policy before sharing sensitive details.
- Provide further information only when requested for a relevant check.
- Do not assume storage or security practices that the policy does not state.
Retention
How long information is kept
| Information | Published retention detail |
|---|---|
| Verification documents | A specific retention period is not published in the available information. |
| Account and transaction information | Check Spinago’s current policy for retention details. |
| Website and cookie data | Collection and retention practices are not specified in the information available here. |
| Support queries | 24/7 support stated |
Check the current policy for details about storage, retention and deletion.
Your options
Privacy questions and requests
For questions about your information or a request relating to your account, check the current privacy policy and follow its stated process. The available information does not specify request options or response times.
Spinago provides the following contact for its data protection officer: [email protected] Check the current policy for how to raise a privacy request and what information to include. Australian privacy requirements may depend on the circumstances and the entity involved.
More information
Related information
Spinago privacy policy: data, storage and choices
What the Spinago privacy policy covers
The Spinago privacy policy is the place to check how the service handles personal information. The available brand information does not provide a complete list of website data collected, cookie practices, storage locations or retention periods. Read the current policy before sharing personal details.
Spinago identifies Novatrix SRL, registered in Costa Rica under company number 3-102-893958, as its operator. Its stated licence is from the Tobique Gaming Commission, No. 0000002. These details identify the operator and licence, but do not set out every privacy practice.
Spinago data protection and verification
Spinago says identity, age and address checks may be required. Source-of-funds or source-of-wealth documents, further documents or a phone call may also be requested. Verification is required before withdrawal processing, and withdrawals may remain pending until checks are complete.
Before providing sensitive documents, review the current policy and verification instructions. The available information does not specify encryption standards, storage systems, access controls or a fixed deletion schedule.
How information may be used
Account and verification information may be needed for KYC checks and withdrawal processing. The available brand information does not give a comprehensive account of data uses, sharing arrangements or retention periods. Consult the current privacy and KYC policies for the details that apply.
Spinago states that verification reviews may take up to 30 working days after all requested documents are provided. This is a review timeframe, not a period for retaining personal information. Check the current policy for retention, security and data-tbsq6t details.
Your Spinago privacy choices
For questions about information held or a request relating to your account, follow the process in Spinago’s current privacy policy. The stated data protection officer contact is [email protected]. The available information does not set out response times or guarantee a particular outcome.
To handle your information with care:
- Read the current privacy and KYC policies before submitting documents.
- Use the stated verification process when providing requested information.
- For a privacy query, include only the details needed to explain your request.
Spinago privacy for visitors in Australia
The Spinago site asks users to confirm they are accessing it from outside Australia. This is not confirmation that access or play is permitted from Australia. Check the current terms and local requirements before proceeding.
Australian readers should check what information Spinago collects, how long it is kept, who may receive it and how to make a privacy request. The available brand information does not state these details comprehensively. The stated minimum withdrawal is €20; this does not describe privacy handling or data security.
