Chat with support
Open the support page to find the live chat option and ask for a case reference if you need to follow up.
On this page
Contact Spinago support
Contact Spinago support
Spinago lists live chat, email and a message or contact form. Support is stated to be available 24/7; check the official site for the current contact routes.
Email the team
Write to [email protected] and keep a copy of your message and any reply.
Raise a complaint
Explain the issue in writing, request the complaint process and retain the response.
Live chat
Spinago live chat: make your enquiry clear
Explain the issue first
State the problem and what you need. Ask what happens next, whether anything is outstanding and how to refer to the case later.
- Use the official support page to access chat.
- Never share passwords, security codes or full payment details.
- Ask for a case reference or chat record.
- Note any requested next steps and follow-up guidance.
Email Spinago support
Email Spinago support
Use a clear subject line
Send your message to [email protected]. Include relevant dates, a brief summary and your question. Check attachments and remove unnecessary personal information before sending.
Availability and replies
Spinago customer service hours
| Support detail | Published information |
|---|---|
| Availability | See the current terms |
| Timezone | A support timezone is not published on the official site. |
| Response times | Channel-specific response targets are not published on the official site. |
| Public holidays | Holiday support arrangements are not published on the official site. |
24/7 support availability does not guarantee an immediate reply. Spinago does not publish response targets for individual enquiries.
Enquiry checklist
Prepare a support request
Ask one clear question and include relevant details. Complete your message privately before using an official Spinago contact route.
Do not include passwords, one-time codes or full payment details in your first message.
Help topics
Common Spinago support questions
Complaints
Complaints and escalation
- 01
Describe what happened
Keep relevant dates, messages and any support reference together.
- 02
Request the formal process
Ask for a complaint reference, the applicable rule and the next review step.
- 03
Keep the final response
Save the written outcome and check any further route through official sources.
Independent support
Australian support resources
| Organisation | Website | What it offers |
|---|---|---|
| Gambling Help Online | gamblinghelponline.org.au | Confidential gambling support and online counselling. |
| BetStop | betstop.gov.au | Information about national self-exclusion for licensed online and phone wagering. |
| ACMA | Interactive gambling complaints | Information on reporting prohibited interactive gambling services. |
These organisations are independent of Spinago. Contact them for the purposes listed; direct account enquiries to Spinago.
Your questions
Spinago contact FAQ
What details should I include when contacting Spinago?
Include a brief description, relevant dates, any case reference and one clear question. Avoid sending unnecessary sensitive information.
What is Spinago’s support email?
Email [email protected]. For other contact routes, use the official Spinago support page.
Can I contact Spinago at any time?
Spinago states that support is available 24/7. Response targets for individual channels are not published.
Where can Australian players find independent help?
Gambling Help Online offers support in Australia. ACMA provides information about reporting prohibited interactive gambling services.
More help
Related information
Spinago contact: support channels and complaint steps
How to contact Spinago support
Spinago lists live chat, email and a message or contact form. Support is stated to be available 24/7, but channel-specific response targets and resolution times are not published.
For a quick query, try live chat through the support page. For a written record, email [email protected] or use the contact form. Keep a copy of your message and any reply.
- Live chat: open the Spinago support page and follow the prompts.
- Email: write to [email protected].
- Contact form: describe the issue and provide the requested details.
Spinago customer service: what to include
Make your first message specific so the team can identify your issue. Include your registered email address, a short summary, relevant dates and any transaction or support reference you have.
Do not send passwords, full card details or sensitive login information. If Spinago requests identity documents, use the method specified and check that the request matches its verification process.
Spinago live chat and response times
Spinago states that support is available 24/7, but does not publish standard response times for live chat, email or contact forms. Replies may vary, and no service-level commitment is stated.
If a chat ends before the issue is resolved, note any reference and follow up in writing. Include the earlier conversation so the team can review the history.
Spinago FAQ and account help
Check Spinago’s support information for guidance on account, payment and verification queries. If it does not answer your question, explain what you have already checked and what outcome you need.
Withdrawal processing can depend on the payment method, and identity checks may be required before processing. Ask whether documents are outstanding and whether your payment has been reviewed. Only send documents through a requested, official channel.
How to escalate a Spinago complaint
If the first reply does not resolve the matter, respond in writing and ask for it to be treated as a formal complaint. Set out events in date order, explain what remains unresolved and state the outcome you are seeking. Keep copies of messages and records.
If you do not receive a helpful reply, ask Spinago for its complaint process, a case reference and a final response. Spinago lists the Tobique Gaming Commission, licence number 0000002, as its licensing authority; the contact information does not specify an escalation route or response deadline. Check official licensing information for current procedures.
Spinago asks users to confirm they are accessing the site from outside Australia. This information does not establish that access or play from Australia is permitted. Check the site terms and applicable local requirements before proceeding.
